I exaggerate not. I was standing on line recently doing my holiday shopping and someone asked for pink bubblegum vodka. Without batting an eye, the clerk came from behind the counter and shared with the customer that she would search the inventory and see if she had something that would suit her taste.





Comments


Written by HeatherStone
3565 days ago

Malla,

Such a great story. I think customer research and customer service can be the same idea, in fact. Sometimes figuring out how to satisfy your customers' needs is a life-long or career-long activity. But, in the end, you'll build a better business as a result.



Log in to comment or register here.
Subscribe

Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!