Responding To Customer Experience Disasters!

Posted by dabrock under Sales
From http://partnersinexcellenceblog.com 3588 days ago
Made Hot by: thecorneroffice on January 8, 2015 6:15 am

As much as we try to develop, implement, and execute outstanding customer experiences, sometimes things fall apart and we have a complete disaster. Everything goes wrong!

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Comments

Written by HeatherStone
3588 days ago

Hi David,

Thanks for sharing your personal story. I think it really puts the issue into perspective. The fact is how a company responds to such problems sometimes is more important than all the marketing in the world. It has to do with reputation, a very important part of your brand whether you realize it or not.

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