Seth Godin may have come up with the ultimate training manual for customers of businesses large and small. It's only one post long and can result in customers who are either the most pleasant to deal with or those who we all dread for whom nothing is ever right. The secret, Seth says, is that the ones you get depend upon you.
Small Business Guide: How To Train Your Customers
Posted by ShawnHessinger under SalesFrom http://sethgodin.typepad.com 5003 days ago
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