When Is CRM Pushing too Hard? | Kaleidico.com

When Is CRM Pushing too Hard? | Kaleidico.com - http://kaleidico.com Avatar Posted by billrice under Sales
From http://kaleidico.com 4113 days ago
Made Hot by: Cathode Ray Dude on January 9, 2010 1:53 am
A competitor has recently been calling to pitch a new feature: Pop-ups when a customer opens one of your emails. The competitor seems to believe that the moment an email is opened is a good time to call the customer. I disagree.

First, if I were the customer I'd probably get freaked out. Just because I open an email from some random company doesn't mean I want to talk to them.





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