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Who Are You Building Your "Customer Experience" For?

Who Are You Building Your "Customer Experience" For? - http://partnersinexcellenceblog.com

Posted by dabrock under Sales
From http://partnersinexcellenceblog.com 4593 days ago
Made Hot by: James John on October 5, 2011 2:23 pm

Customer experience is a hot topic. There's lots of activity with companies building better customer experiences, whether it's focused on the buyer's journey, the post sales customer experience, or the customer life cycle.

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Comments

Written by newbizblogger
4584 days ago

Great article Dave. Amazing how some of these companies have customer service backwards. It's a wonder how they are still in business. They are obviously missing the key element - it's about the customer, not about them!

Ciao!

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