In online terms, social media customer service is a low hanging business fruit and an area where you can steal a march on your competitors during 2015.

Usually around this time of year, I write about those online marketing trends that I expect to feature heavily during the following year. However, this year I’m changing the focus to social customer service, where, customer expectation is not being met by the majority of businesses. It’s worth noting that social customer service activities double as some of the best online marketing tactics you could employ.





Comments


Written by tiroberts
2497 days ago

We should always be very tactful and strategic when it comes to serving customers on social media. It's one of the most public places and we always need to aware of how we handle it.



Written by siddaiahthirupati
2501 days ago

Hi Niall,

Social media customer service really help relation between customer and the company, it helps to find customer satisfaction,it's great initiative to start social media customer service in increase brand reputation, till now i have not heard about the social media customer service exists, thanks for sharing this good article.



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!