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6 Tips to Handle Customer Service, Complaints on Facebook

6 Tips to Handle Customer Service, Complaints on Facebook - http://marketingmatters.dexone.com

Posted by Christine L. under Social Media
From http://marketingmatters.dexone.com 4587 days ago
Made Hot by: Ruth Stone on October 9, 2011 5:11 am

Just like your phone, your Facebook page is open for business 24/7 and you can expect some customer service questions and even complaints to show up on your Wall at any time.

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Comments

Written by Christine L.
4585 days ago

Thanks, Brian! Us here at Marketing Matters agree -- social media has so many benefits when used smartly.

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Written by Management Direct
4585 days ago

Great article Jeff, thanks. Really shows the advantage that SM can give in terms of being able to respond quickly and positively when customers want to talk to us. Brian

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