Dear Big Brands We Don’t Believe You

Posted by shanegibson under Social Media
From http://www.socialized.me 4014 days ago

Dear Big Brand,
You say you want to use social media to engage, grow your business and build community. You say you care… BUT WE DON’T BELIEVE YOU. Why you ask?
You say you care but you rarely follow anyone back on Twitter that follows you
You say you care on Twitter and Facebook but you send us back to the customer call center – you know… the one that started the problem in the first place.
You say you care but you rarely say thank you when we say good things about you on our blog
You say you care but your senior executives have never actually ever Tweeted or posted anything to Facebook, it’s obvious they think it’s below them