Delivering great customer service via social media

Posted by fionamceachran under Social Media
From http://www.dynamicbusiness.com.au 3213 days ago
Made Hot by: Small Business Tribe on January 12, 2012 11:33 pm

It's no secret that small businesses should be embracing social media as a great way to build relationships with their customers.

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Comments

Written by nialldevitt
3211 days ago

Hi Fiona, It's strange the way we're all so obsessed with using social for sales and marketing, when as you say it can be such a potent customer service tool. In fact, I would say, that using social channels for CS is indirectly probably one of the best ways to market using new media. Great reminders, thanks for sharing! Niall

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