Haters Gonna Hate: How to Respond to Negative Social Media

Posted by Kimberly721 under Social Media
From http://thesavvycopywriter.com 4368 days ago

Small businesses are often times shocked over the boldly negative comments people can make on social media. Here is how to handle them with class and earn more business in the end.

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Comments

Written by HeatherStone
4368 days ago

Hi Kimberly,

A lot of small businesses worry about using social media for this very reason, unfortunately. They seem afraid that the same tool they can use for marketing and growing their brand will welcome negative attacks from customers unhappy about their products and services. What they may not realize is that many of these negative comments are already out there in the community damaging their company's reputation right now. Social media gives dissatisfied customers a platform to express their discontent, but it also gives you an opportunity to learn about this discontent and address it quickly and professionally...and in a very public way! What better message to send to all your customers about your commitment to excellent service and customer satisfaction?

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