Negative comments on Facebook Business Pages are a common problem. By responding to these negative comments correctly, they don't have to hurt your business.
How to Respond to A Negative Comment on Facebook
Posted by SocialBrothers under Social MediaFrom http://socialbrothers.net 3929 days ago
Made Hot by: sophia2 on July 17, 2013 2:12 pm
Who Voted for this Story
Subscribe
“Javelyn: Thanks for sharing these ideas. I see the potential for a...”
“Adam: Thanks for your response and input on how to do posts reels on...”
“Yeah, that's a difficult one to solve.
There are a few things you can do,...”
“Mike: Attention grabbing headline! I will bookmark your post and read...”
“The hard thing with the timing, is if you have an international audience...”
Comments
3928 days ago
Handling disputes on social media, where everyone can see, in calm and professional manner does wonders for your brand, exposure, creditably and customer loyalty.
You get to publicly exhibit your expertise and quality customer service and use a potential negative experience to your benefit.
Thanks for sharing your insights. I'm glad to have found your post on bizsugar.
Ti
3928 days ago
However, if you ignore these comments or simply delete them, you'll equally harm your brand. Thanks for your comment!
3928 days ago
3928 days ago
3929 days ago
3928 days ago
3929 days ago
Val
3928 days ago
Thanks for your input and comment!
3929 days ago
I think many experienced the same thing as I had. And many will just going to encounter it due to the crab mentality of some of our competitors. So this post will really helps them what to do if they are out of control.
3928 days ago
When you get a comment from a source that is clearly not an actual customer, we do just recommend to delete it. That is one nice thing about Facebook, you're able to remove any comment that isn't real or doesn't fit your social media guidelines. Fake comments don't have their place and should just be deleted. However, if it's a real customer that had a real experience, follow the steps in this article for the best results.
Thanks for your comment!