How to Use Social Media to Do a Better Job of Customer Service

Posted by SBA.gov under Social Media
From http://www.sba.gov 4384 days ago

According to a recent report by Gartner, by 2014, organizations that refuse to communicate with customers by social media will face the same level of wrath as those that ignore today's basic demand that they respond to emails and phone calls. The message is clear: You need to use social media not just as a marketing tool but as a systematic part of your customer service model. Here’s how.

Who Voted for this Story

Top BizSugar Users

This week's most active BizSugar users. Join Them!

Comments

Written by bigmoneyweb
4385 days ago

Social media is essential for customer service. with hundreds of conversations cross the social media channels, you need to use the right tools to manage your customer service conversion properly. SocialMotus is an excellence tool to help marketers to monitor conversations cross different social media channels, engage with customers, notify you when a customer service related conversation has been triggered, and measure the social performance. Thanks for sharing.

- 0 +