I've just read a really interesting article in PR News about how listening to and engaging in social conversations online is the key to customer relations success. I totally agree with the argument and am constantly telling my clients that tapping into potential and existing customers' 'thinking' is one of the most powerful pre-sales tools you can have.
Improving Customer Experience Using Social Media
Posted by
andynew under Social Media
From http://community.zdnet.co.uk 4785 days ago
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“Rachel: I will do that! I have sent a tweet to Gramrphone.
All the...”
“Thanks Adam! I will do a search for search engines! ;)...”
“I will check our read speaker dot com. I like this feature....”
“I hear you David! ;) I will build my content with short text and include...”
“Adeyemi Adisa: Have you read the works by Dr. Edwin A. Locke? He is a...”
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4785 days ago