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Improving Customer Experience Using Social Media

Improving Customer Experience Using Social Media - http://community.zdnet.co.uk

Posted by andynew under Social Media
From http://community.zdnet.co.uk 5364 days ago

I've just read a really interesting article in PR News about how listening to and engaging in social conversations online is the key to customer relations success. I totally agree with the argument and am constantly telling my clients that tapping into potential and existing customers' 'thinking' is one of the most powerful pre-sales tools you can have.

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Written by CindyKing
5364 days ago

Wow, lots of food for thought here. In fact, this is a great article for those who need to convince their management to jump into social media.

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