More and more people are going on social platforms like Twitter to voice complaints. Smart businesses are taking notice and mitigating damage control by engaging customers and taking care of their problems immediately. It’s simply smart business to show customers they care about their problem and experience. All consumers want to have a sympathetic response to a problem. Through timely care and attention, a disgruntled customer can become a loyal advocate for a brand and continue buying and chatting to their friends about their positive experience.
Social Care: How Businesses Use Twitter to Show Customers “We Care!”
Posted by websuccessteam under Social MediaFrom http://bit.ly 3859 days ago
Made Hot by: NolanGreen on May 5, 2014 10:41 am
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3855 days ago
https://soundcloud.com/smallbiztrends/interview-with-maggie-lang-of
All the Best,
Martin Lindeskog
3855 days ago
Great examples with JetBlue, Comcast and Chase. Have you studied Kimpton hotel on Twitter?
3855 days ago