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Social Media Puts The "Service" Back Into Customer Service

Avatar Posted by KEXINO under Social Media
From http://kexino.com 4432 days ago
Made Hot by: Squawk Media on October 6, 2012 3:57 am
As a company's customer service presence grows on social media channels, does "Customer Service" become part of "Marketing" - or the other way around?


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Comments


Written by tcamba
4432 days ago

Personally Gee, I think you are right. Social media creates a a more customer friendly approach in customer service. It's like you're really interacting with your customers, being friendly and all rather than a scripted outsourced customer support agent.Although, I don't have qualms about it.
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Written by KEXINO
4428 days ago

Thanks - much appreciated.
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