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The 5 Social Media Customer Service Stats You Must Know

Posted by LashonMcclure under Social Media
From http://www.convinceandconvert.com 3065 days ago
Made Hot by: fusionswim on July 4, 2016 5:32 pm

Five social customer service stats to know, based on research from Jay Baer for his book Hug Your Haters. Includes slide deck and bonus data.

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Written by lyceum
3063 days ago

I see a potential for using social media at customer service departments...

"One-third of all customer complaints are never answered, most of them are in social"

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