Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected.





Comments


Written by tiroberts
2435 days ago

I love a business or company that has world class customer service, Marty. I will always pick the great customer service over price point. I rather have quality service, even if I have to pay a little extra for it. Thanks for sharing your insights.

Ti



Written by lyceum
2436 days ago

Martin: Social media tools have powered the customers in a powerful way. Plenty of companies will have a hard time with this new notion. Others will strive, like Zappos. Look at this tweet I got:

https://twitter.com/Zappos_Service/status/347171844119470080

@Lyceum BUT YOU HARDLY KNOW THE GUY! lol great clip gonna show the team now!



Written by bloggerpalooza
2442 days ago

Very nice article Marty. I can now visualize how does customers service works and what are the essential keys to have a good handling and servicing. I think it's not so easy. And your article really helps.



Log in to comment or register here.
Subscribe

Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!