Studies of customer profitability in many businesses have found that only a small percentage of accounts are responsible for all of the firm's profits once costs related to acquisition, service, and support have been factored in. The staggering truth is simply this: many customers cost more to serve than they bring in revenue!
How to Grow Your Business by Firing Customers
Posted by gimmesome under StartupsFrom http://www.squidoo.com 5764 days ago
Made Hot by: on July 9, 2008 10:48 pm
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