BizSugar.com › Startups › Creating Superior Customer Experiences-Part II

In Part I the focus was on making a positive first impression. Let's move forward to our next set of touch points. You've made a fantastic impression on your next customer and they've been learning more about you by subscribing to your email list, reading your blog posts, downloading your ebooks, and interacting with you a bit on social media. They’re ready to make the leap and talk with you.

How will they get in touch?