In part I, part II, and part III we learned how to engage, engross, and enthrall. Now here’s something most people won’t tell you - if you want to truly keep your customers coming back what you do AFTER you finish the project is even MORE important than what you did to get the client in the first place. Here’s how to make it happen.
Superior Customer Experiences IV
Posted by lkpetrolino under StartupsFrom http://www.365daysofstartups.com 4603 days ago
Made Hot by: Ruth Stone on September 17, 2011 4:46 pm
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Comments
4600 days ago
Follow-up is very important - as long as it's permission-based (i.e. not just a blast of emails after a purchase).
Duncan