Avoiding Customer Frustration: Clear Communications

Posted by ajayjoya under Strategy
From http://www.flyteblog.com 5018 days ago
Made Hot by: HeatherStone on August 2, 2010 4:48 pm

Take a look at your own process; is there a point (or two) in which there’s often customer confusion? If so, what can you do to fix that? Is there a place where communication goes down a black hole, like the call button near the elevator?

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Comments

Written by jewel.davis
4908 days ago

Whoa, that incident was very disappointing and for me, it can really affect the way you treat employees the next time you step inside an establishment. The important thing is, we are now aware how terrible is the product of poor communication.

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Written by marie.clare
4919 days ago

I would say, communication must really be used properly and youre right, no one wants to look stupid.

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Written by ShawnHessinger
5014 days ago

Great post, Ajay. Problems are rarely insurmountable if you spring into action and correct them...and keep the lines of communication open with your customer while you do so.

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Written by m4bmarketing
5015 days ago

Sometimes the obvious and simple things are overlooked which can help the customer experiences. Thanks for posting this Ajay.

Susan

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Written by businessavante
5018 days ago

A fine hotel might have "comped" your next visit. Too bad the desk clerk neglected to turn the bad situation around. Some hotels offer things like ice cream to placate customers who've had a bad moment.

businessavante

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