BizSugar.com › Strategy › Critical Onboarding Mistakes and How to Fix Them

So how do you ensure that customers are set up for success from day one? There are lots of great reads out there about the “dos” of onboarding – like this one, this one and this one – but today we’re going to focus on the “don’ts.” As this thoughtful post by Business2Community explores, there are several common mistakes that Customer Success teams make when designing and executing their onboarding programs.