Customer feedback doesn’t just come in through your site’s contact form – it’s everywhere.
You only have to search the Twitter handle of any product with more than a few hundred users to see that customers love to offer their opinion – positive and negative. It’s useful to be monitoring this and learning from it, but casually collecting feedback on an ad-hoc basis isn’t enough.
How to Build a Customer Feedback Analysis Process (with AI!)
Posted by StellaShveyqgd under StrategyFrom https://www.process.st 2085 days ago
Made Hot by: problogger78 on August 6, 2018 10:46 am
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