Saying NO To Your Customers

Posted by bloggertone under Strategy
From http://bloggertone.com 4458 days ago

Occasionally there comes a time, and more importantly a situation, where you have to say “No!” to a customer. The old expression, ‘the customer is always right!’ is BS and if you truly believe in your offering, then you have to make a simple decision – stand strong in certain situations and turn that individual away, or perhaps make too many ‘exceptions’ and sacrifice what you and the company stands for.

Who Voted for this Story

Top BizSugar Users

This week's most active BizSugar users. Join Them!

Comments

Written by Connor Keppel
4459 days ago

Power of social 'meeja' for ya! You were probably in the right though all along which means you should have been dealt with in the first place. Thanks for reading folks

- 0 +

Written by nialldevitt
4459 days ago

Hi Connor, Not all customers are equal and for sure, the customer is not always right. That said, I had a recent example with a telco who consistently refused to deal with an issue I had with them over the phone, but as soon as I mentioned it on Facebook, my problem was resolved in 48 hrs.

- 1 +

Written by MrsZeus
4459 days ago

Niall,

The same thing happened to me with Comcast. Had some issues that they were ignoring, but once I mentioned it on Twitter - the issue was resolved in less than 24 hours. I love social media :)

- 1 +