Occasionally there comes a time, and more importantly a situation, where you have to say “No!” to a customer. The old expression, ‘the customer is always right!’ is BS and if you truly believe in your offering, then you have to make a simple decision – stand strong in certain situations and turn that individual away, or perhaps make too many ‘exceptions’ and sacrifice what you and the company stands for.





Comments


Written by Connor Keppel
3383 days ago

Power of social 'meeja' for ya! You were probably in the right though all along which means you should have been dealt with in the first place. Thanks for reading folks



Written by nialldevitt
3383 days ago

Hi Connor, Not all customers are equal and for sure, the customer is not always right. That said, I had a recent example with a telco who consistently refused to deal with an issue I had with them over the phone, but as soon as I mentioned it on Facebook, my problem was resolved in 48 hrs.



Written by MrsZeus
3383 days ago

Niall,

The same thing happened to me with Comcast. Had some issues that they were ignoring, but once I mentioned it on Twitter - the issue was resolved in less than 24 hours. I love social media :)



Log in to comment or register here.
Subscribe

Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!