Using the Balanced Scorecard as a Strategic Management System

Using the Balanced Scorecard as a Strategic Management System - http://www.bnet.com Avatar Posted by suzyQ under Strategy
From http://www.bnet.com 5106 days ago
Made Hot by: on October 31, 2007 3:33 pm
Why do budgets often bear little direct relation to a company's long-term strategic objectives? Because they don't take enough into consideration. A balanced scorecard augments traditional financial measures with benchmarks for performance in three key nonfinancial areas: 1. A company's relationship with its customers. 2. Its key internal processes. 3. Its learning and growth. When performance measures for these areas are added to the financial metrics, the result is not only a broader perspective on the company's health and activities, it's also a powerful organizing framework. A sophisticated instrument panel for coordinating and fine-tuning a company's operations and businesses so that all activities are aligned with its strategy.





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