BizSugar.com › Strategy › What Is Preemptive Reputation Management For Your Business?

By Ann Smarty

Let’s take a moment to talk about Papa John’s. The pizza chain has repeatedly been on the negative end of scandals involving employees. In 2012, a tweet featuring a photo of a receipt from one of their stores had the racist description ‘Lady Chinky Eyes‘ written by an employee. The customer posted the photo online, citing the employee for racism against her Asian heritage. It went viral.