BizSugar.com › Success Stories › Taking Control of Your Business’ Online Customer Reviews

The story of Pizzeria Delfina is an oldie but a goody about a small business in San Francisco that fought back against Yelp reviewers who, in their opinion, were abusing the platform. The pizzeria owner’s frustration with Yelp stemmed from her inability to have any say in the matter, since the platform does not allow businesses to publicly respond to or dispute false reviews.