Inspectors and maintenance personnel for valve company Score Eastern Canada Ltd. (SECL) work in remote locations—including off-shore oil rigs—inspecting and maintaining the valves and seals the business supplies to its oil- and gas-drilling clients in northeastern Canada. With a paper-based system, Score's employees needed to make sure they carried the right maintenance and inspection records with them. If they forgot any documents, or if a valve's serial number plate had fallen off, they were forced to call office personnel to gain maintenance and inspection data regarding the valves in front of them, assuming a cell phone connection was available at that site.

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