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You Want to Talk to a Real Person for Tech Support?

Yet another gimmick among Web hosting companies is to claim 24/7 support, which all-too-often means you can't reach a living person -- ever.

"For the most part, Web hosts offer automated support. Even their help desks try to provide automated responses before you can access a human," said Rob Skelton, founder of Affordable Web, a web design firm, and a former Google employee.