BizSugar.com › Technology › Chatbot vs Live Chat: What is the Right Choice for Small Businesses? 

Finding it hard to maintain live chat support? Many small businesses are opting for a chatbot to improve customer service with less hands on management.

For startups and emerging brands providing quality customer support at a lesser cost is still a challenge. While they cannot manage a large customer support team, they need to play on the same level with big brands in respect of providing customer support. This is where the role of Chatbot automation comes into play. The concept of Live Chat also offered businesses a sigh of relief.