A few days ago I wrote about an unpleasant experience I had at a hotel. One small annoyance, and they lost my business permanently.
When those small things are done right. Or better yet, done exceptionally well, they are the catalyst of business success. They become pleasant surprises.
Pleasant Surprises: The Catalyst Of Business Success
Posted by
Webdev1 under Technology
From http://www.mikemichalowicz.com 3898 days ago
Made Hot by: problogger78 on August 21, 2013 4:34 pm
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Comments
3893 days ago
The best way to get and keep customers is by positively surprising them with these small gestures.