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The Importance of Service in "Software as a Service"

The Importance of Service in "Software as a Service" - http://www.getapp.com

Posted by GetApp under Technology
From http://www.getapp.com 4499 days ago

The service part Software as a Service (SaaS) is the defining factor for the next generation of online business software. Customer service isn’t just shiny websites and smiles. It’s keeping promises and honoring the service agreement.

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