A standard operating procedure (SOP) is a detailed document companies compile to help their employees effectively handle processes and respond appropriately in a variety of possible scenarios. Usually, the scope of one SOP is one process, like onboarding a new employee, or ordering stock.
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Why You Need Customer Service Processes, and How to Get Started Now
Posted by Ihya1324 under Customer ServiceFrom https://www.process.st 2037 days ago
Made Hot by: KieshaNapier on September 24, 2018 5:42 am
5 Innovative and Creative Ways to Induce Happiness and Enable Your Hotel to Scale Productivity and Revenue
Posted by AreMorch under Customer ServiceFrom https://aremorch.com 2059 days ago
Made Hot by: businessluv on September 2, 2018 10:02 am
Are you ready to discover some new innovative and creative ways to induce Happiness and enable your Hotel to Scale Productivity and Revenue?
To me Hospitality is Art. It is like the painter that uses a combination of colors to create a picture. And we all will have a different perspect Read More
To me Hospitality is Art. It is like the painter that uses a combination of colors to create a picture. And we all will have a different perspect Read More
What is a Customer Support Engineer? And How to Know if You Need One
Posted by GayJanczunskikji under Customer ServiceFrom https://www.process.st 2060 days ago
Made Hot by: BenMulholland on August 30, 2018 3:44 pm
There are so many layers to a modern support team.
Some companies will have countless reps working hard each day to champion the customer and empower them to do what they need to do.
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Some companies will have countless reps working hard each day to champion the customer and empower them to do what they need to do.
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Customer Service A Dying Art
Posted by AreMorch under Customer ServiceFrom https://aremorch.com 2067 days ago
Made Hot by: AmyJordan on August 25, 2018 11:02 am
Today Customer Service is a dying art for Hotels and the Hospitality Industry. If you are a Hotelie by heart, worked for a Hotel or in the Hospitality Industry you been positioned to believe that customer service is the key to success. Customer Service has been the core of your role as a servant fo
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The Art of Customer Relationship Building in the Digital Age
Posted by Pixel_pro under Customer ServiceFrom https://www.pixelproductionsinc.com 2103 days ago
Made Hot by: JoshRed on July 20, 2018 12:54 am
The Art of Customer Relationship Building in the Digital Age
Customer Relationship Building is the backbone of building brand awareness and creating a positive relationship with your customer.
The Art of Customer Relationship Building in the Digital Age
Customers are your lifeblood. If yo Read More
Customer Relationship Building is the backbone of building brand awareness and creating a positive relationship with your customer.
The Art of Customer Relationship Building in the Digital Age
Customers are your lifeblood. If yo Read More
How to Create a Customer for Life
Posted by SPCowan under Customer ServiceFrom http://www.mibusinessmag.com 2139 days ago
Made Hot by: Digitaladvert on June 15, 2018 8:47 pm
Only 18% of businesses prioritise customer retention over customer acquisition. Find out the different methods you can use to create a customer for life.
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Experience is the biggest opportunity in decades to optimize new edgy Hotel Strategies
Posted by AreMorch under Customer ServiceFrom https://aremorch.com 2149 days ago
Made Hot by: MasterMinuteman on June 3, 2018 8:00 am
It is time for Hotels to start taking advantage of the biggest opportunity in decades to optimize new edgy Hotel Strategies. Experience is the secret juice that makes customer open their tech wallets.
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Help Desk Metrics: 15 Customer Support Statistics to Track and Monitor - Relay
Posted by DorothyAtForty under Customer ServiceFrom https://thinkrelay.com 2164 days ago
Made Hot by: deanuk on May 20, 2018 2:10 pm
Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams.
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Everything You Need To Know About Customer Experience Management
Posted by AdeyemiAdisa under Customer ServiceFrom http://www.onaplatterofgold.com 2168 days ago
Made Hot by: LoopLooper on May 16, 2018 8:08 am
How do you exceed customer expectations with every interaction? This infographic explains everything you need to know about customer experience management and your business can enjoy an increased customer retention.
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Your First Impression Is More Important Than You Think - Solvvy
Posted by DorothyAtForty under Customer ServiceFrom https://solvvy.com 2185 days ago
Made Hot by: Webdev1 on April 30, 2018 10:55 pm
I don't think it's news to anyone that first impressions play a crucial part in how customers and potential customers feel about your business, but maybe it's become so much of a cliche that we've become complacent on checking ourselves. It's easier to make a good impression than to correct a bad i
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