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Read these productivity tips for customer success managers to help you spend more time more effectively working with your customers.
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When it comes to promoting copywriting services, the issues of business ethics and integrity are seldom mentioned. Read More

You represent your brand, but if your brand doesn’t offer anything to the public, you’re not likely to attract customers. It needs value. Fortunately, your brand most likely began with a good idea, and it can provide real value to clients. The trick is communicating that to your audience and being Read More

This time of year, I’m typically writing articles about the importance and value of sending clients gifts. While I completely advocate doing so (and am pretty proud that I ordered my client gifts in November!), this post is about something more intangible. Read More

Email templates can be a great tool to help streamline your responses to customers—but they can also cause communication problems. Here’s how to use them correctly to help improve your customer response process. Read More

#Chatbots in general are working successfully in providing users, customers and partners with a point of contact across any device or platform, that can address pressing questions cost-effectively, 24/7. Read More

Customer Success Elements that shape the customer experience in the era of Digital Transformation.

A company’s reputation is no longer constrained to paid advertisements and word-of-mouth traffic. With limitless outlets that enable the public to voice their opinions on websites, blogs, social me Read More

Not only are millennials growing in importance, they are also responsible in large part for fueling the success of the biggest disruption factor to have affected the Hotel industry in decades – the sharing economy, in this case, personified by Airbnb. Read More

Sometimes, great customer service is about the little things that delight customers and how that you're willing to take an extra step. Read More