Chatbots are dominating discussions about AI, customer service, and sales. Over 20,000 websites using chatbots were analyzed to figure out where and how are they actually being used? Read More

5 Reasons to Run Customer Surveys in Your Business

5 Reasons to Run Customer Surveys in Your Business - http://www.smallbizviewpoints.com Avatar Posted by AngelBiz under Customer Service
From http://www.smallbizviewpoints.com 181 days ago
Made Hot by: AmyJordan on November 22, 2018 9:05 am
Customer surveys play very important role to understand customers, improve your service, develop new products, improve operations and so on. Read More

Why You Can’t Do Without The 3 Customer Service Pillars

 Why You Can’t Do Without The 3 Customer Service Pillars - https://curatti.com Avatar Posted by kimonos under Customer Service
From https://curatti.com 186 days ago
Made Hot by: bizyolk on November 19, 2018 8:17 am
In this article you will learn about the three customer service pillars that every brand needs to have in order to retain and attract customers.
Read More
Once you feel like your business has achieved the optimal customer experience for your clients, there's more to do to maintain and enhance your CX programs. Read More
Remember when customer service was like 98% face-to-face? Now it's multichannel and if you want to improve your customer experience start with social media.

Like almost anything in life, social media can be the best or worse thing to happen to any business. On the one hand, social media can be a Read More
When it comes to building business loyalty with your customers, authenticity, transparency and aligning with your customers values is critical.
In eCommerce, building business loyalty can be a challenge.

The standards for E-Commerce customer service have been raised, how can you improve your E- Read More
Over 90 percent of consumers would like a user-friendly knowledge base if it were geared toward their needs - Improve your customer service today!

In particular, hosting a knowledge base allows your customers to resolve more of their own issues through self-service, potentially boosting satisfac Read More
There is a Customer Experience revolution that now is taking place. Take notes and model how Marriott Moments use Conversational Experience Marketing to redefine Customer Perceptions and the future. Read More
Choosing the right eCommerce fulfillment type is critical to running a successful online store, let's compare 3PL, self-fulfillment and drop-shipping.

You decided to start an eCommerce business selling awesome products, but you have to deliver them in a way that your customers like.

Speed, av Read More

The Benefits of Co-working Spaces and Serviced Offices in Hotels

The Benefits of Co-working Spaces and Serviced Offices in Hotels - https://aremorch.com Avatar Posted by AreMorch under Customer Service
From https://aremorch.com 223 days ago
Made Hot by: thelastword on October 11, 2018 7:10 am
Co-working spaces are fast becoming a global phenomenon. From Europe to the Americas, from Africa to Asia, the tide is on the rise. Almost every other hospitality player is taking note of this emerging trend. People are refusing the traditional office-style workplace. They want freedom, travel, and Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!