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In a customer-driven market, trust is your most valuable asset. Building customer trust is the surest way to outshine your competition. Read More

Personal bad habits can most certainly affect your business. Business owners need to identify what mannerisms, habits or personal quirks are perhaps driving customers away. Read More

Have you ever been so infuriated by a company’s customer service that you broke your phone? On the other hand, how incredible is it when a company has fantastic customer service?
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No matter whether you’re getting your business off the ground or you’ve seen your company sail past the five-year landmark, you’re engaging with your customers on some level. Read More

Harassment is a pervasive problem across many social networks, regardless of the level of anonymity they provide. While reporting tools, troll indexes and other initiatives help sites moderate content, individuals have few tools at their disposal for fending off harassment from other users. Read More

Customers relationships are the lifeblood of every SaaS business. However, regardless of their years of operation, there are moments when these relationships can — for better or worse — dramatically change.

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When it comes to brand building or rebranding, customer service is often the last and most ignored piece of the puzzle. Neglecting customer care is a huge mistake and a missed opportunity to attract and retain customers, differentiate the business and strengthen brand loyalty. Read More

You know the importance of having great customer support. As a young company, you take pride in this—it’s what separates you from industry giants. You’re able to give your customers the individualized attention in a fast turnaround time. You’re even able to have relationships with your customers, l Read More

Customer service is not just a once off exercise. Companies need to constantly tweak and adjust their customer services policies. But before drafting the policy it is essential to understand what customer service really means Read More