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What is Churn? An Introduction for SaaS Companies

Avatar Posted by Liz_062 under Customer Service
From https://www.process.st 3176 days ago
Made Hot by: KatrinaBrandall on March 22, 2016 1:51 pm
Churn is the enemy. Churn is the sickness that will kill your SaaS company. Redpoint VC Tomasz Tunguz showed us just how damaging churn is to the MRR of SaaS companies and how an adjustment of just 5% can make a massive impact. Churn is the rate your customers are cancelling their subscriptions to Read More
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How to Know if You Care About Your Customers Enough

Avatar Posted by kimonos under Customer Service
From http://www.briansolis.com 3175 days ago
Made Hot by: LoopLooper on March 20, 2016 6:48 pm
Let‘s face it: choosing whether or not you hug your haters isn‘t about you knowing how to do so, it‘s about whether doing so aligns with the values of your business. Read More
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By both auditing our startup's internal practices that have been working, and by email interviewing several small businesses about what they do to go 'above and beyond' for customers, I worked to put together a list of ways small businesses and startups can focus on garnering word of mouth marketin Read More
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80% of companies say they give great customer service. Only 8% of customers agree. Here are 10 customer service stats every business owner should know... Read More
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Experts Talk About Future Trends In Retail

Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 3233 days ago
Made Hot by: justretweet on January 21, 2016 10:48 am
As retailers all over the world try to come up with new ways to improve their customers’ shopping experiences, the experts have a few pointers for them. Retail Vision recently approached 40 well-known authorities in the industry to know more about what they think about the future. Read More
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As 2015 drew to a close, I flew to Düsseldorf from London to close out NEOCOM, an annual event for multichannel retail and commerce. There I spoke about “retail re-imagined,” redesigning the online and offline shopping experience based on the incredible technology and behavioral trends playing out Read More
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What is Relationship Based Marketing?

Avatar Posted by Xen under Customer Service
From http://xen.com.au 3244 days ago
Made Hot by: advertglobal on January 10, 2016 11:56 am
In the never ending struggle to acquire new customers and then convert them into repeat and regular ones, relationship marketing is the undeniable key. Even if they have issues with the product, customers are more likely to return to you to solve it, if they had a good customer experience. Read More
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The stats that follow have been grouped into nine categories. These categories are not mutually exclusive. Some of these stats could easily fit into other categories. Read More
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“Congratulations — You are the Low Bidder!”

Avatar Posted by cbrendlinger under Customer Service
From http://www.awakeat2oclock.com 3254 days ago
Made Hot by: fusionswim on December 30, 2015 3:14 pm
According to Michael Porter, the guru of Competitive Strategy, anything that truly differentiates you from a competitor costs money. There’s no free lunch. “We give great service” only differentiates you from those competitors who claim to give lousy service. “We stand behind our work” only sets yo Read More
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5 E-commerce Tools that will Increase Online Sales

Avatar Posted by uttoransen under Customer Service
From http://tweakyourbiz.com 3257 days ago
Made Hot by: luvhealthcare on December 27, 2015 4:09 pm
Keep in mind that there is more to shopping than just clicking the checkout button. The scope of the shopping experience includes several other factors outside the act of shopping itself. It includes the experience of learning more about a particular product, trusting the authority of the seller, a Read More
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