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Are your Hotel offering Travel Packing Checklist, best tips for packing or basic hacks for travelers?

Travelers have a lot to consider when determining what to bring on their jour: the type and length of their trip, itinerary, the weather, the size of their luggage, and any weight limi Read More

What is your greatest failure?

The greatest values come with change and what we learn from it. Start dive into why Growth Mindset is the new roadmap that leverage Hotel Performance and Customer Experience. Read More

Chatbots are dominating discussions about AI, customer service, and sales. Over 20,000 websites using chatbots were analyzed to figure out where and how are they actually being used? Read More

Customer surveys play very important role to understand customers, improve your service, develop new products, improve operations and so on. Read More

In this article you will learn about the three customer service pillars that every brand needs to have in order to retain and attract customers.
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Once you feel like your business has achieved the optimal customer experience for your clients, there's more to do to maintain and enhance your CX programs. Read More

Remember when customer service was like 98% face-to-face? Now it's multichannel and if you want to improve your customer experience start with social media.

Like almost anything in life, social media can be the best or worse thing to happen to any business. On the one hand, social media can be a Read More

When it comes to building business loyalty with your customers, authenticity, transparency and aligning with your customers values is critical.
In eCommerce, building business loyalty can be a challenge.

The standards for E-Commerce customer service have been raised, how can you improve your E- Read More

Over 90 percent of consumers would like a user-friendly knowledge base if it were geared toward their needs - Improve your customer service today!

In particular, hosting a knowledge base allows your customers to resolve more of their own issues through self-service, potentially boosting satisfac Read More