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Lightricks shares some of the strategies that they use to provide high-quality customer support leading to happy and loyal customers. Read More

‘Customer Experience’ (CX) is the measure of a customer’s opinion and sentiment towards your brand and the value it provides based on the customer’s entire journey, from first to current touchpoint.

So, how exactly does this translate to business success?

Again and again, people naturally gra Read More

I have the honor of co-chairing CRM Magazine’s annual event, CRM Evolution, alongside friend and leading independent CRM analyst Paul Greenberg. The conference takes place next month in Washington, DC, and features a host of influencers and thought leaders in areas like customer engagement, artifi Read More

It’s thought that a high-touch approach to customer success does not scale.

Here are the common objections:

* There aren’t enough hours in the day to personally oversee 10,000 users.
* Even if there were enough hours in the day, there aren’t enough of us to do it and still be profitable.
* Read More

Here are a few tips that will assist in improving your customer service with both – existing and new consumers.
#customerservice #happycustomers #business #entrepreneurship Read More

“Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers is not enough anymore. If you really want a booming business, you have to create Raving Fans.” Read More

Increase conversions by 8 times when combining email marketing with live chat. See how to get your live chat users to become email subscribers. Read More

As buyers move towards becoming assaulted with more marketing and endorsement techniques over both the web and in reality, the challenge of straightforwardly engaging clients is a test confronting organization both substantial and little. Read More

Customer Service is a very important factor of your business and it cannot be overlooked or you’ll lose customers very quickly. In this Marketing Eggspert round-up I’ve included posts discussing online customer service, branding, customer service rules, video, remote service team, customer service Read More