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You know what really gets me sometimes? The lack of respect that customer service guys and gals get. Because customer service staff and how your customers are treated is HUGE. Maybe the most important thing in a business. Don’t believe me? Well, think on this… Read More

How can you thank your customers in a more personal, human way than automated thank you emails? Nine entrepreneurs from YEC share their simple but effective ways to show appreciation for their best customers. Read More

Zappos has become a benchmark in providing amazing customer experience. You too can have the same. Here are three points about the Zappos experience that you can apply to service your customers this holiday season. Read More

To maintain good customer relations, a reliable system for calendaring, managing emails, to-do lists, and contacts and accounts is an essential, hence the continued rise in CRM software implementation. Read More

Worried about frustrated and demanding customers this holiday season? Avoid the stress and let our ultimate customer service holiday checklist help you identify areas you need to work on to ensure your customers walk away happy and satisfied these holidays. Read More

Getting your customer to choose you is really all about three things: Frequency, Intensity and Duration.

We really only buy things to alleviate some kind of pain and frustration. When the pain and frustration of continuing as we are is greater than the pain of changing – we act.
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For many retailers, Black Friday is a hectic mess of organizing, planning, and logistics. Whether a store’s Black Friday sales are successful is highly dependent on preparing prior to the rush — and each year there is more to accomplish before doors open. In 2012, Black Friday shopping hit a recor Read More

Here are a few unique customer service strategies of companies that you can use for your own business for the holidays. Read More

In order to get the best possible insights from customers, you need to know where to look. There’s no one guaranteed correct method you can use to gather feedback. Here, we compiled a list of 15 various places where you can gather valuable feedback from your customers. Read More