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Don’t Let Difficult Customers Kill Your Moral

Avatar Posted by markzarr under Customer Service
From http://www.commonsensedevelopment.com 3747 days ago
Made Hot by: justretweet on August 27, 2014 7:16 am
Most of my life, I have worked in either hospitality or the b2b service sector. Both of these industries take major customer service skills and a whole lot of dedication to what you do. With my background, I have had to deal with a whole lot of difficult customers, but the question always arises, w Read More
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Customers today are pretty predictable. We want what we want when we want it. I know there are plenty of shoppers out there who are all about the deal and I think that’s terrific. Read More
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Functional Roles of Customer Success

Avatar Posted by lincoln-murphy under Customer Service
From http://customersuccess.gainsight.com 3770 days ago
Made Hot by: leonesimmy on August 6, 2014 7:24 pm
This article covers the functional roles that play a part in Customer Success, whether performed - or influenced - by Customer Success Managers. Read More
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2 Comment

Is Your Business Leveraging Customer Reviews?

Avatar Posted by smpayton under Customer Service
From http://blog.corpnet.com 3784 days ago
Made Hot by: luvhealthcare on July 22, 2014 5:18 am
Customer reviews are imperative for the success of your brand. Make sure you're getting the right ones to help you attract more customers. Read More
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Creating an Effective Help Desk Knowledge Base

Avatar Posted by GetApp under Customer Service
From http://www.getapp.com 3797 days ago
Made Hot by: robinandy58 on July 12, 2014 11:01 pm
Let your customers help themselves. Create a knowledge base and take the pressure off your customer service resources. The best thing about creating a truly useful knowledge base? It’s cheap, easy and, if done correctly, can actually save you money. What are you waiting for? Read More
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Retail expert, Joe Keenan recently returned from the Internet Retailer Conference and Exhibition (IRCE) in Chicago earlier this month. He shares highlights from eBay's John Donahoe on succeeding in today's retail revolution. Read More
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Why the complainers are your best customers

Avatar Posted by CateCosta under Customer Service
From http://www.bizjournals.com 3817 days ago
Made Hot by: justretweet on June 22, 2014 7:35 am
Years ago I saw a study for Travelers Insurance that showed persuading people to complain could be, in fact, the best business move a company could make. Only 9 percent of the non-complainers with a gripe involving $100 or more would buy from the company again. On the other hand, when people did co Read More
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Don't limit your customer support to only certain hours of the day. To win the loyalty of the modern customer you must be prepared to provide support 24/7. Read More
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10 Ideas for Winning Back Unhappy Customers

Avatar Posted by PASjonathan under Customer Service
From http://articles.bplans.com 3826 days ago
Made Hot by: JoshRed on June 6, 2014 5:18 am
What do you do when a customer threatens to leave your product or service? Some companies don’t respond at all, while others reply with an exit survey. But for early-stage companies, trying to win them back—and learn from their feedback—is often a better strategy. Read More
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You know well that your customers are the most important people in your business. In fact, your ability to deliver on what you promise your customers is what differentiates you from your competitors. You know it’s true – let’s just get real about it. Excellent customer service really is the best th Read More
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