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By Kevin Gao

A customer complains — loudly and publicly — about an experience he had with your business. You’re wringing your hands in despair. Doesn’t this complaint mean bad news for your company? Don’t worry; if you handle customer complaints in the right way, they not only can be turned arou Read More
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No matter how great your business is, you're going to run into an angry customer at some point. If you don't know how to handle them, follow the advice from these 23 experts. Read More
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The Internet and the ability to access information on a variety of topics have made some jobs obsolete. But even though customers are more educated given a slew of online sources, there's nothing like the knowledge of an experienced professional. Read More
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It costs lot more to attract new customers than to retain existing ones. How to take care of existing customers to increase sales and profit. Read More
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Let's face it. Bad customer service can really cost your business some money. In this article, Small Biz Trends included an infographic which shows just how important customer service is to a business. Read More
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3 Reasons Why you Should Use Twitter for Customer Service

3 Reasons Why you Should Use Twitter for Customer Service - http://blog.zopim.com Avatar Posted by AbhiZopim under Customer Service
From http://blog.zopim.com 3687 days ago
Made Hot by: SJC on April 19, 2014 2:14 pm
Your business must incorporate multiple channels for support. Here are 3 reasons why using Twitter will improve support and keep your customers happy. Read More
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Four Ways Unsatisfied Customers Help Business Growth

Four Ways Unsatisfied Customers Help Business Growth - http://www.feedblitz.com Avatar Posted by eleanorpie under Customer Service
From http://www.feedblitz.com 3686 days ago
Made Hot by: sundaydriver on April 18, 2014 7:29 am
Unhappy customers can be a challenge, but they can also help your business grow in big ways - they can even become your brand's biggest advocates. Check out this article for tips on dealing with unhappy customers and turning them into assets. Read More
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6 Tips for the Best Online Customer Support

6 Tips for the Best Online Customer Support - http://blog.zopim.com Avatar Posted by AbhiZopim under Customer Service
From http://blog.zopim.com 3694 days ago
Made Hot by: Webdev1 on April 15, 2014 8:59 am
Effective online customer support is crucial to keeping customers engaged. Follow our 6 tips to improve your support and impact the success of your business. Read More
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Work for Your Referral

Work for Your Referral - http://www.blog.househuntnetwork.com Avatar Posted by HouseHunt under Customer Service
From http://www.blog.househuntnetwork.com 3693 days ago
Made Hot by: OpenSourceMedia on April 14, 2014 8:44 am
Word of mouth is becoming a lost phrase in our world of pushing keys and buttons, but getting referrals from satisfied clients remains a crucial factor. Read More
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Do you want to go beyond your customer's expectations? It is definitely possible. Here are some ways on how you can satisfy them. In fact, you can go as much as 100% customer satisfaction. Read More
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