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If your business has a corporate tone, your CRM solution has various ways of making it easy for your Users to adhere to those guidelines. Read More

As I took my seat at the bar, a ray of technology hit me in the face. My heart started to race. This was new. I mean in the last 3 days new. What was this thing? Read More

Customer service is a big "elephant in the room" for so many businesses out there. It's really not easy to train yourself or your employees with the virtues required to be a well-rounded, service-minded personality. However, you must make customer service a priority, somehow - for some obvious rea Read More

Stellar customer service comes in many forms - here are 4 stories of how some businesses are do whatever they can to appreciate their customers. Read More

By Jack Rivera

One factor that contributes to the success of a business is the kind of customer service it offers to its clients. Businesses who value their customers cultivate a good reputation which can be an advantage over their competitors. A good customer service reputation establishes your Read More

The costs of poor customer service may not seem great. But once a complaint goes viral, you're in trouble. Learn from these mistakes and WOW your customers. Read More

In a world inundated with technology, some business people prefer to communicate with clients via email, social media messages, or text messages. Why do people seem more and more afraid of picking up the phone and making voice to voice contact? Here are some tips to get back to the basics of client Read More

An indecisive client can cause a lot of frustration. Here are some roles to adopt to successfully move that client along in the decision making process! Read More

You wouldn't think to put live chat and a law firm in the same room - but there's a reason why Asons is turning to Zopim to liven up their customer service. Read More