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Customer experience is an outcome of an interaction between a customer and an organization across the customer life cycle. It is the total of all their buying “experiences.” It covers all aspects of their relationship, including the shopping and buying process, as well as ongoing interactions. Cust Read More

Visit any customer service blog or attend any customer support conference, and you’ll quickly understand the importance of providing unmatched customer care. Put simply, it’s a key competitive differentiator for businesses today. Read More

Humans are driven by their current states seeking pleasure and avoiding pain. Instant gratification is not a new principle. There has always been an underlying need for instant gratification in a given relevant context.

In the past hotels have been able to rely on delayed gratification Read More

Having a positive reviews of your business from customers can help build reputation of your business and grow sales through word of mouth. Read More

It’s better for dissatisfied customers to talk to you than about you. Here are a few things to consider for gaining more insight into your customers’ “wish lists” as a way of providing them with positive customer service experiences up front. Read More

Customer service is as much an art as it is a science. Tools like knowledge base software and customer portals make it easier for your customers to find solutions to many pressing issues on their own. But what happens when your customers have a new or unique problem not covered in your help docs or Read More

Going away for the holidays? Whether you’re taking a trip to see the relatives, going on a road trip with your family, or flying solo for some much-needed decompression, you’re not going to have a restorative trip if you create enough vacation stress to override the relaxation factor. Vacation shou Read More

There are more creative ways to thank your customer than just saying "Thank you." Here are 4 unique ways in which you can do that to build customer loyalty. Read More

In our ‘always on’ digital world, your consumers are constantly watching you. If you don’t want to lose consumers in the event of any crisis, you should always properly respond to the crisis.
According to the 2019 Crisis Impact Report by Crisp, 90% of consumers say they are likely to shop with a b Read More