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Customer Service A Dying Art

Customer Service A Dying Art - https://aremorch.com Avatar Posted by AreMorch under Customer Service
From https://aremorch.com 327 days ago
Made Hot by: AmyJordan on August 25, 2018 11:02 am
Today Customer Service is a dying art for Hotels and the Hospitality Industry. If you are a Hotelie by heart, worked for a Hotel or in the Hospitality Industry you been positioned to believe that customer service is the key to success. Customer Service has been the core of your role as a servant fo Read More

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The Art of Customer Relationship Building in the Digital Age
Customer Relationship Building is the backbone of building brand awareness and creating a positive relationship with your customer.

The Art of Customer Relationship Building in the Digital Age


Customers are your lifeblood. If yo Read More

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1 Comment

How to Create a Customer for Life

How to Create a Customer for Life - http://www.mibusinessmag.com Avatar Posted by SPCowan under Customer Service
From http://www.mibusinessmag.com 399 days ago
Made Hot by: Digitaladvert on June 15, 2018 8:47 pm
Only 18% of businesses prioritise customer retention over customer acquisition. Find out the different methods you can use to create a customer for life. Read More

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It is time for Hotels to start taking advantage of the biggest opportunity in decades to optimize new edgy Hotel Strategies. Experience is the secret juice that makes customer open their tech wallets. Read More

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Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams. Read More

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How do you exceed customer expectations with every interaction? This infographic explains everything you need to know about customer experience management and your business can enjoy an increased customer retention. Read More

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I don't think it's news to anyone that first impressions play a crucial part in how customers and potential customers feel about your business, but maybe it's become so much of a cliche that we've become complacent on checking ourselves. It's easier to make a good impression than to correct a bad i Read More

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Every business has some angry, emotional or difficult customers. While talking down an angry, frustrated customer will never be easy, there are proven techniques that make the process more effective, and less frustrating. Here's a good look at 8 of them.



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How to Handle a Complaint

How to Handle a Complaint - https://corporatecoachgroup.com Avatar Posted by CorporateCoachG under Customer Service
From https://corporatecoachgroup.com 474 days ago
Made Hot by: thecorneroffice on March 30, 2018 9:45 am
It is vital that all staff are taught how to handle complaints in a professional manner. Follow this six step method for handling complaints successfully and improve your overall customer service.

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Lightricks shares some of the strategies that they use to provide high-quality customer support leading to happy and loyal customers. Read More

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Share your small business tips with the community!
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