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One star. That’s all they’ve given you. And beside that horrifying display of displeasure, they’ve listed a barrage of scathing remarks–in bold print, for the whole world to see.. Read More

Getting ripped off sucks, there’s no two ways about it.

Some lucky consumers make it through life without ever experiencing this particular brand of awful, but most of us deal with it at one point or another.

If you’ve been swindled by a business, here are some steps you can take to get your Read More

Here is a rather interesting picture that shows how funny the situation becomes when a business owner or an employee bugs a customer for good feedback. Read More

Joseph Berida speaks about customer service and speaks to the various channels that you, as a business owner, should be reaching and engaging (potential) customers. Read More

What marketing trend has taken off like conversion rate optimization? Growth hacking? Targeted email drip campaigns? Read More

Did you know that you can use videos for customer service? Yes. You don't need to resort to traditional communication channels all the time. Here is how videos can help your customer service team. Read More

Customers of all types are discussing your brand online. Some are gold-hearted, some are trolls. Most are somewhere in between, and it's up to the community manager to coax out the Champions and defeat the trolls.
The community manager's job isn't easy, but it keeps order in a potentially hectic e Read More

Here are 5 good reasons why you should NEVER treat a customer or client badly. Something to learn for every business owner. Read More

Want to improve your business? Instead of asking yourself or your employees, you can ask your customers. It may not be nice to hear but it can definitely help you. Read More