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If you want to be a great salesperson, study the craft, and master the art of serving your customers quickly and eloquently. Those who have mastered the arts are reaping the positive results of the fruit they sowed.

Are you struggling with being the best in this industry? Or is it the case of pu Read More

Repeat customers should be a huge focus for any business. If you don't keep customers coming back and work to retain your current customers happy, you will always be searching for new business, a costly and time consuming procedure that, in the long run, makes it tougher to grow. What's the solutio Read More

Sometimes, no matter what precautions you take or how well you manage your receivables, there are just some customers that won’t pay on time, even if at all. But, there’s still hope for you to get the money you deserve. Here are 5 ways to deal with late paying customers: Read More

Providing customers with a good service is no longer simply about selling them the product they need at a price they can afford; it starts long before they ever press the buy button on your e-commerce site. Read More

If you deal with people in any capacity, you are performing some level of customer service. Regardless of your business or line of work, the way you interact with people affects your bottom line – whether it is monetarily or personal advancement. Read More

When you start up a new business you're going to be facing some pretty typical challenges. One such challenge is generating sales. In those tentative first months to a year, it is especially important to keep initial customers not only coming back for more, but bringing their friends with them. Read More

In an era of instant communication, information overload and search engines, word of mouth recommendations and customer satisfaction are more important than ever before. Your online reviews ARE your reputation and how you handle Yelp, Zagat (Google+), Facebook and Twitter make the difference betwe Read More

No one working in customer service will be surprised to hear that the research reveals that good service really does matter—and that bad service can harm your business. You’ll be surprised by just how much it matters and how long the effect lasts.
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Are your silent business communicators turning up the volume on rudeness? Here are 5 silent communicators you may be missing in your business communication. Read More