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By Donncha Hughes

I think that everyone agrees that Testimonials from customers are an excellent marketing tool. They can be featured on your website, on LinkedIn and included in tenders, brochures and sales proposals. This post will address what I think should be included in a testimonial. A cl Read More

Yesterday, I stopped into the Lucan Spa Hotel in Dublin, ordered a coffee and attempted to connect to their Wi-Fi, when a landing page informed me that I would need to purchase a voucher for access. Reception told me that this would cost nearly 5 euro (for less than an hour). On that, I left my cof Read More

Before you can provide great service, you need to know what makes great service. Great customer service centers know the 6 keys... Read More

CRM is hardly a new concept. But, a series of technological advances over the past decade has turned CRM into a sophisticated, cutting edge approach to business. Many companies, however, are not taking full advantage of this powerful framework even if they have invested in a CRM solution. Read More

When do you think you should practice excellent customer service? Sometimes? All the time? Only when someone's watching? I assume you're thinking, "Well, duh, Steve, we practice it all the time! We always deliver great service!" But do you? Read More

Big and flourishing business owners know that growing a business can be a key source of worry, especially for the newbie. Winning the heart of your customers is of importance, and even of greater importance is winning the hearts of potential customers. Why? Because winning new customers means enlar Read More

Addiction isn’t only about the negative things like, drugs, women, sex and what have you. Addiction can also stem from the very positive things. Thus getting customers addicted to your brand is something that must never be trivialized.

As an entrepreneur, you must work round the clock in ensurin Read More

Customers have had enough of waiting on the phone and getting the runaround. Each year, the collective consumer public thinks service gets a little worse. In every industry, customers are going mobile and turning to social avenues to fix their product and services problems faster and more efficientl Read More

Customers have had enough of waiting on the phone and getting the runaround. Each year, the collective consumer public thinks service gets a little worse. In every industry, customers are going mobile and turning to social avenues to fix their product and services problems. Read More