To start boosting your customer's experience for 2018, make sure you're tracking these 33 essential metrics. There's really no excuse not to -- not only is it relatively easy, but it proves major insight into the inner workings of CS and increase satisfaction. Read More

4 Productivity Tips for Customer Success Managers

4 Productivity Tips for Customer Success Managers - Avatar Posted by LashonMcclure under Customer Service
From 326 days ago
Made Hot by: problogger78 on January 25, 2018 3:09 pm
Read these productivity tips for customer success managers to help you spend more time more effectively working with your customers.
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Honest copywriting in a world of fraud

Honest copywriting in a world of fraud  - Avatar Posted by Aaron under Customer Service
From 343 days ago
Made Hot by: logistico on January 11, 2018 12:50 pm
When it comes to promoting copywriting services, the issues of business ethics and integrity are seldom mentioned. Read More
You represent your brand, but if your brand doesn’t offer anything to the public, you’re not likely to attract customers. It needs value. Fortunately, your brand most likely began with a good idea, and it can provide real value to clients. The trick is communicating that to your audience and being Read More

The Gifts My Small Business Clients Give to Me

The Gifts My Small Business Clients Give to Me  - Avatar Posted by smpayton under Customer Service
From 348 days ago
Made Hot by: businessgross on January 3, 2018 2:28 am
This time of year, I’m typically writing articles about the importance and value of sending clients gifts. While I completely advocate doing so (and am pretty proud that I ordered my client gifts in November!), this post is about something more intangible. Read More
Email templates can be a great tool to help streamline your responses to customers—but they can also cause communication problems. Here’s how to use them correctly to help improve your customer response process. Read More
#Chatbots in general are working successfully in providing users, customers and partners with a point of contact across any device or platform, that can address pressing questions cost-effectively, 24/7. Read More
Customer Success Elements that shape the customer experience in the era of Digital Transformation.

A company’s reputation is no longer constrained to paid advertisements and word-of-mouth traffic. With limitless outlets that enable the public to voice their opinions on websites, blogs, social me Read More

Authentic Hospitality For The Millennial Traveler

Authentic Hospitality For The Millennial Traveler - Avatar Posted by AreMorch under Customer Service
From 360 days ago
Made Hot by: MasterMinuteman on December 22, 2017 3:57 pm
Not only are millennials growing in importance, they are also responsible in large part for fueling the success of the biggest disruption factor to have affected the Hotel industry in decades – the sharing economy, in this case, personified by Airbnb. Read More
Sometimes, great customer service is about the little things that delight customers and how that you're willing to take an extra step. Read More
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