4 Proven Ways to Diffuse Angry Customers

4 Proven Ways to Diffuse Angry Customers - http://www.fuelnet.com Avatar Posted by StepByStepMarketing under Customer Service
From http://www.fuelnet.com 3703 days ago
Made Hot by: PeaceNLove on December 7, 2009 5:45 pm
An upset customer calls to complain about a product or service, and you’re caught completely off guard. How do you react? According to Maribeth Kuzmeski, author of The Connectors: How the World’s Most Successful Businesspeople Build Relationships and Win Clients for Life, you can use this opportunity to truly connect with your customer and build customer loyalty. Read More
Focus on Customer Excellence, Sustainability, and Quality and mean it! Over the last decade retailers like Wal-Mart have evaporated margins, chased away U.S. manufacturing and brainwashed the consumer to believe that cheap is good regardless of quality or service. Read More

6 Bad Client Types and How to Manage Them

6 Bad Client Types and How to Manage Them - http://webworkerdaily.com Avatar Posted by WayneLiew under Customer Service
From http://webworkerdaily.com 3719 days ago
Made Hot by: HeatherStone on November 21, 2009 4:41 am
We've all heard the horror stories of difficult clients. Anyone offering client services has been there. Here are six common “bad client” archetypes that can impede your success. After the definition of each client type, I've listed some possible tactics you can use to tame those wild beasts in your client roster. Read More

5 Powerful Secrets to Retaining Customers

5 Powerful Secrets to Retaining Customers - http://www.fuelnet.com Avatar Posted by StepByStepMarketing under Customer Service
From http://www.fuelnet.com 3731 days ago
Made Hot by: alishamaxn on November 10, 2009 3:22 am
According to Guy Maser, senior VP of marketing for GlobalSpec, it takes more than a good product or service to ensure a successful customer retention program and foster healthy long-term customer relationships. You must also pay attention to your customers' needs and meet them. Remember, customers will jump ship given any slight, perceived or real Read More

Turning Your Customers into Fanatic Fans

Turning Your Customers into Fanatic Fans - http://www.allbusiness.com Avatar Posted by ShawnHessinger under Customer Service
From http://www.allbusiness.com 3734 days ago
Made Hot by: on November 6, 2009 4:23 pm
This blog post discusses how to turn satisfied customers into true fans using social media tools, customer service above and beyond, and consistency, among other things... Read More
Every small business wants new customers, but when is it time to draw the line and cut loose a problematic client? Save the drama for the stage by reading this rundown of the 80-20 rule and brief code red client description... Read More

The Key to Excellent Customer Service

The Key to Excellent Customer Service - http://smallbizlessons.wordpress.com Avatar Posted by roseanderson under Customer Service
From http://smallbizlessons.wordpress.com 3764 days ago
Made Hot by: ThomasPickering on October 8, 2009 5:19 am
As small business caters to meet the demand of the customers, it is very essential that an entrepreneur must know and learn how to please the customer. I am sure you won't disagree with me if I'm going to say that a business should serve the customers well. It is not putting your business under the feet of your customers, but it is just showing yo Read More

3 Ways to Build Your Tribe

3 Ways to Build Your Tribe - http://zanesafrit.typepad.com Avatar Posted by ZaneSafrit under Customer Service
From http://zanesafrit.typepad.com 3785 days ago
Made Hot by: ryantaft on September 16, 2009 4:46 pm
3 simple ways to build a tribe of loyal customers. Ed Welch from Tribe Building (www.tribebuilding.com)shared them during our conversation. Read More

Customer Feedback Dissatisfaction - Web 2.0 Style

Customer Feedback Dissatisfaction - Web 2.0 Style - http://www.withoutwarningcoach.com Avatar Posted by RJohnson4444 under Customer Service
From http://www.withoutwarningcoach.com 3786 days ago
Made Hot by: roseanderson on September 15, 2009 5:09 pm
In today's marketplace, customer service is more important than ever, and therefore, the value of good customer feedback is also heightened. When customer feedback leads to customer dissatisfaction, you have a problem. Here are 3-rules to follow to avoid the trap. Read More

The Customer Service Satisfaction Gap

The Customer Service Satisfaction Gap - http://www.withoutwarningcoach.com Avatar Posted by RJohnson4444 under Customer Service
From http://www.withoutwarningcoach.com 3791 days ago
Made Hot by: tiroberts on September 10, 2009 1:15 pm
Customer service is an integral component of customer loyalty. Following is the formula for getting it right. Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!