Kate Tammemagi, a customer service trainer at Focus Training, shares these great customer service tips to improve your phone skills. Read More
Countless studies show that satisfied customers will defect in a heartbeat if they think they can get a better deal somewhere else. In today’s marketplace, you have to create completely satisfied customers whose loyalty can’t be swayed by the competition. Joe Calloway, a partner at Engage Consulting Group, offers these tips for better customer service... Read More
Small businesses depend on regular customers who return to the business again and again for services. And in order to grow, entrepreneurs are always on the lookout for new customers in need of the services the business offers.

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3 Little Things Potential Customers Will Check About You

3 Little Things Potential Customers Will Check About You - http://smedio.com Avatar Posted by smedio under Customer Service
From http://smedio.com 3876 days ago
Made Hot by: tuckerleroy on February 18, 2010 5:47 pm
This title isn’t some cynical reference to Big Brother. It’s about the first, basic layer of scrutiny that potential customers give YOU: small businesses, consultants, freelancers and entrepreneurs, and you may not even know it. Read More
Is your customer service focused on your marketing efforts or improving the customer experience? Is every interaction with your customer base an opportunity to sell more product? Is there ever a time when you should suspend your marketing activities? Read this post to find out when marketing can kill your customer service. Read More
The days of the cold static site are coming to end. Customers are tired of being talked at and are ready to get in the conversation. They’re looking for Read More

The Experience Economy | Five Forces

The Experience Economy | Five Forces - http://blog.fiveforcesgroup.com Avatar Posted by shaneketterman under Customer Service
From http://blog.fiveforcesgroup.com 3903 days ago
Made Hot by: on January 27, 2010 7:17 am
It is possible for any product or service that is viewed as a commodity to become invaluable if the business can create a memorable experience as it moves down a common evolutionary path. Read More

Customer Service Tips for Online Businesses

Customer Service Tips for Online Businesses - http://www.woopidoo.com Avatar Posted by TomBirches under Customer Service
From http://www.woopidoo.com 3906 days ago
Made Hot by: on January 20, 2010 6:17 pm
In 'real world' shopping you can look your customers right in the eye, chat with them and thus understand what they want, or guide them to a certain item. And if they come back again and again, it's partly because they like you or your staff, as much as liking your product (unless you're in a specialized field). Read More

Do Clients Need to Like You or Trust You?

Do Clients Need to Like You or Trust You? - http://menwithpens.ca Avatar Posted by tuckerleroy under Customer Service
From http://menwithpens.ca 3913 days ago
Made Hot by: cartermi on January 18, 2010 10:14 am
Which comes first, like or trust? Do customers need to believe you or think you're a great guy? Which is most important -liking you or trusting you? Read More

Great Customer Service Drives Revenue and Profitability

Great Customer Service Drives Revenue and Profitability - http://www.instigatorblog.com Avatar Posted by stillwagon428 under Customer Service
From http://www.instigatorblog.com 3911 days ago
Made Hot by: WayneLiew on January 15, 2010 10:20 am
Too many people look at customer service as a cost center, when it really should be a profit center. I recently read B-A-M!: Delivering Customer Service in a Self-Service World and it’s an important refresher and reminder of the importance of great customer service. Customer support is something I’ve obsessed over for many years. Here are 9 important reminders + revelations from B-A-M. Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!