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Anyone who’s been on a cruise before knows that the cruise experience is all about customer service, from the attendants who clean your room and turn down your bed, to the wait staff and entertainers who make it their job to delight you in every way.

Having been pampered and indulged for a week, Read More
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Keep Your Customers Coming Back 

Keep Your Customers Coming Back  - http://www.leaptv.com Avatar Posted by leapzone under Customer Service
From http://www.leaptv.com 4782 days ago
Made Hot by: Cathode Ray Dude on March 25, 2011 3:24 pm
BRAND HERO: Cactus Club Café makes sure no one leaves with a bad taste in their mouth. PROPOSALS: How to get a budget out of your clients. PERFORMANCE TIP OF THE WEEK: Wear your lucky underwear! Read More
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A short six step system to getting your customer complaints and concerns resolved quickly and in a professional manor. Read More
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I've been remiss telling this great customer experience story. About three weeks ago Kay, Kelly and I had dinner with our good friends Art Turock and Haley Ashland. We chose Joey Southcenter, because we enjoy the food (blue cheese covered french fries... Read More
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Learn the most typical customer service mistakes that startups make and what they should really be doing. Read More
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Slow-moving PR disaster tarnishes Etsy brand

Slow-moving PR disaster tarnishes Etsy brand - http://www.ragan.com Avatar Posted by mmangen under Customer Service
From http://www.ragan.com 4850 days ago
Made Hot by: HomeBusinessMedia on January 17, 2011 4:43 am
The well-regarded online marketplace does the ostrich act concerning a line of tasteless cards. Who suffers? Its other vendors and many of its (former) customers. Read More
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What’s Your Best Customer Service Story?

What’s Your Best Customer Service Story? - http://keepupwiththeweb.com Avatar Posted by keepupweb under Customer Service
From http://keepupwiththeweb.com 4871 days ago
Made Hot by: Small Business News on December 30, 2010 2:48 pm
My motivation today for writing this post was partly to not have to think too hard and partly to share an example of a great customer service experience.I’d also like to encourage you to contribute an example of a great customer service experience to Stan Phelps’ “The Purple Goldfish Project: How t Read More
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Harvard Business Review writes, "Put simply, this is another way of crowd-sourcing customer feedback. In an age where the flow of information to large corporations might be overwhelming and noisy, it creates incentives for obtaining higher quality and timely information. For some corporations, a tw Read More
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Companies That Understand Great Customer Service

Companies That Understand Great Customer Service - http://freefrombroke.com Avatar Posted by amabaie under Customer Service
From http://freefrombroke.com 4881 days ago
Made Hot by: tuckerleroy on December 14, 2010 7:37 pm
In today’s economy you would think that companies would be doing everything they can to not only get new customers, but keep the ones they already have. Unfortunately that’s not the case. Some companies are clueless or simply don’t care.

But there are other companies out there that do totally G Read More
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Social support is no longer a luxury, but a necessity in today’s business climate. It’s an opportunity to maintain engagement with the savvy “social media native.” and stay on top of potentially damaging chatter from those in category two. To ensure that you are successful, here are five tips and c Read More
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