Do You Really Know What Your Customers Want?

Do You Really Know What Your Customers Want? - http://ezinearticles.com Avatar Posted by sanssecret under Customer Service
From http://ezinearticles.com 4134 days ago
Made Hot by: on April 24, 2008 8:05 pm
An article I've written and published on EzineArticles, emphasising the importance of researching exactly what your customers want. Susan Coils Read More

3 Ideas for Customer Retention Programs

3 Ideas for Customer Retention Programs - http://tmt.targetmarketingmag.com Avatar Posted by luckycharmer under Customer Service
From http://tmt.targetmarketingmag.com 4140 days ago
Made Hot by: on April 18, 2008 10:12 pm
To hold onto customers, whether they're brand-new or have been interacting with your company for years, consider the following three tips from direct marketing consultant Lee Marc Stein and copywriter Mark Hallen. They were recently featured in Stein's e-mail newsletter, Increasing Return on Marketing Dollars, along with 18 more ideas for improvin Read More

How your website's info can affect in-store sales

How your website's info can affect in-store sales - http://www.emarketer.com Avatar Posted by wontonu under Customer Service
From http://www.emarketer.com 4158 days ago
Made Hot by: on April 1, 2008 5:28 am
A recent survey group found that two-thirds of online buyers spent more than 30% of their total shopping time researching products on the Web. Their purchasing decisions are largely made before they set foot in the store. Since these shoppers can get their information from just about anywhere, what can retail merchants put on their Web sites that Read More

The End of Customer Service (As We Know It)

The End of Customer Service (As We Know It) - http://www.allbusiness.com Avatar Posted by ILuvMktg under Customer Service
From http://www.allbusiness.com 4159 days ago
Made Hot by: on March 31, 2008 3:44 pm
Time Magazine's online edition claims customer service is going away. If we are to believe a recent article in Time, before long we'll be self-servicing ourselves in every way imaginable from grocery checkout, to hospital check-in, from computer trouble shooting to phone bill and credit-card problem resolution. Read More

The 9 Essential Strategies to Improve Customer Experience

The 9 Essential Strategies to Improve Customer Experience - http://www.destinationcrm.com Avatar Posted by digitalsmash under Customer Service
From http://www.destinationcrm.com 4176 days ago
Made Hot by: on March 13, 2008 7:41 pm
As advertising budgets shift to online efforts, customer care is where the money is. The contact center is becoming an increasingly important facet in the arsenal of any company aiming to deliver not only high-quality service to demanding customers, but a profit center for its own operations. Read More

Customer Service With A Virtual Smile

Customer Service With A Virtual Smile - http://www.ecommerce-guide.com Avatar Posted by iandenny under Customer Service
From http://www.ecommerce-guide.com 4191 days ago
Made Hot by: on February 28, 2008 12:52 am
I liked the comparison between large and small online businesses in that the smaller business can be nimbler and potentially deliver better service without it costing much more if anything. Read More

A Better Way to Talk With Unhappy Customers

A Better Way to Talk With Unhappy Customers - http://www.businessknowhow.com Avatar Posted by Becky under Customer Service
From http://www.businessknowhow.com 4303 days ago
Made Hot by: on November 7, 2007 6:51 am
No matter how much customer care training we conduct, some customers will dislike our service. They may become so irate that they confront us face-to-face, venting their frustrations--at times rather loudly and accusingly.

How are we likely to respond? By habit, we become defensive. We talk plenty. We contradict them, and tension rises. Far fro Read More

Now this is what I call customer service

Now this is what I call customer service - http://www.zazlamarr.com Avatar Posted by TerryJackson under Customer Service
From http://www.zazlamarr.com 4316 days ago
Made Hot by: thesmiths on October 24, 2007 10:33 pm
Wow! This is the kind of customer service that they'll be mentioning in business books for years. You never know what can happen when you add a little human kindness to your "customer policies." Kudos to Zappos! Read More

When, Why, and How to Fire That Customer

When, Why, and How to Fire That Customer - http://www.businessweek.com Avatar Posted by Becky under Customer Service
From http://www.businessweek.com 4319 days ago
Made Hot by: on October 24, 2007 1:31 pm
Getting rid of the unprofitable, the time wasters, and the crazy-makers in your midst Read More

Want to beat the top web retailers? Just answer your emails.

Want to beat the top web retailers? Just answer your emails. - http://www.ad-hoc-news.de Avatar Posted by readwacker under Customer Service
From http://www.ad-hoc-news.de 4322 days ago
Made Hot by: on October 19, 2007 6:46 pm
An astounding independent study has revealed that U.S. online retailers are failing in key areas of customer service, which has the potential to be devastating to the online retail market which is forecasted to reach $329 billion in 2010. In a mystery shopper exercise conducted from April to June 2 Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!