The Inside Word on Word-of-Mouth Marketing

The Inside Word on Word-of-Mouth Marketing - http://blog.guykawasaki.com Avatar Posted by waltgoshert under Customer Service
From http://blog.guykawasaki.com 4191 days ago
Made Hot by: on June 19, 2008 2:44 pm
Guy Kawasaki interviews Dave Balter, founder of Bzz Agent. Grab a free download Dave's new book, The Word of Mouth Manual II Read More

9 1/2 ways to keep your customers from leaving

9 1/2 ways to keep your customers from leaving - http://www.kiplinger.com Avatar Posted by JohnH under Customer Service
From http://www.kiplinger.com 4192 days ago
Made Hot by: on June 17, 2008 2:41 am
A growing business lives and dies by repeat customers or clients, especially in uncertain economic times like these. The problem is that most customer retention strategies are ineffective. To make matters worse, the average business hears from only 4% of dissatisfied customers -- the rest just bolt. Here are 9 1/2 ways how to get your customers Read More

Building trust by making different promises

Building trust by making different promises - http://www.clarkeching.com Avatar Posted by d2kd3k under Customer Service
From http://www.clarkeching.com 4197 days ago
Made Hot by: on June 12, 2008 3:50 pm
Many projects and products make promises that rely on faith and finger crossing, and when they fail they destroy customer trust. But making different promises, the way Apple and Google do, can wow your customers and increase their trust, loyalty, and satisfaction. Read More

The difference authenticity makes

The difference authenticity makes - http://www.harari.com Avatar Posted by d2kd3k under Customer Service
From http://www.harari.com 4200 days ago
Made Hot by: on June 9, 2008 8:40 pm
Here's the secret, and whisper it to all your sales and marketing folks, to all your service people, to anyone whose work will somehow touch and impact the customer's experience: As customers, we are absolute suckers for authenticity. Read More

What Malpractice Suits Teach Us About Customer Service

What Malpractice Suits Teach Us About Customer Service - http://trustedadvisor.com Avatar Posted by d2kd3k under Customer Service
From http://trustedadvisor.com 4215 days ago
Made Hot by: on May 28, 2008 1:41 am
The key factor in causing or preventing malpractice suits also affects your customers and clients (and employees) in the business world. Are you building happy customers or cruising for a lawsuit? Read More

Do you take responsibility for the service your company provides?

Do you take responsibility for the service your company provides? - http://blog.em4b.com Avatar Posted by JulieR under Customer Service
From http://blog.em4b.com 4219 days ago
Made Hot by: on May 21, 2008 6:17 pm
Tips on taking responsibility for the service your company provides Read More

Identify Express Service Potentials For Your Small Business

Identify Express Service Potentials For Your Small Business - http://www.usatoday.com Avatar Posted by TheProfitRepairman under Customer Service
From http://www.usatoday.com 4240 days ago
Made Hot by: on April 29, 2008 11:39 am
Take a look around your business unit, listen to your associates and customers, keep abreast of market trends and your competition, and never stop asking yourself, “Is there an opportunity to convert and deliver this or any process in the operations and sales functions to an express service module?” Read More

Pick up the phone every now and then!

Pick up the phone every now and then! - http://blog.em4b.com Avatar Posted by JulieR under Customer Service
From http://blog.em4b.com 4248 days ago
Made Hot by: on April 25, 2008 1:18 pm
Tips on how picking up the phone can really help with your small business. Read More

Do You Really Know What Your Customers Want?

Do You Really Know What Your Customers Want? - http://ezinearticles.com Avatar Posted by sanssecret under Customer Service
From http://ezinearticles.com 4245 days ago
Made Hot by: on April 24, 2008 8:05 pm
An article I've written and published on EzineArticles, emphasising the importance of researching exactly what your customers want. Susan Coils Read More

3 Ideas for Customer Retention Programs

3 Ideas for Customer Retention Programs - http://tmt.targetmarketingmag.com Avatar Posted by luckycharmer under Customer Service
From http://tmt.targetmarketingmag.com 4251 days ago
Made Hot by: on April 18, 2008 10:12 pm
To hold onto customers, whether they're brand-new or have been interacting with your company for years, consider the following three tips from direct marketing consultant Lee Marc Stein and copywriter Mark Hallen. They were recently featured in Stein's e-mail newsletter, Increasing Return on Marketing Dollars, along with 18 more ideas for improvin Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!